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Elastik

Posted on by Robin Ding Leave a comment Ticketing Systems
5.0

A very flexible web based ticket/issue tracker with multiple clients and projects, fully configurable fields, categories, stati and status transitions – all on a per project basis. Track any process you want!

Available under an BSD license from MAPIX Technologies

If you are like the rest of our user community, your IT team is busy. With pressure to deliver on-time projects, you don’t have a lot of time to spend making your management tools work. You need network monitoring tools that work for you. You want tools that makes it easy to find performance issues before your users do and resolve them before they impact the business. That’s why tens of thousands of customers around the world love WhatsUp Gold.

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Website http://elastik.sourceforge.net
Tags
License BSD License
Features
  • Multiple clients and projects, and administrators for each
  • Each project can have completely customisable fields for its tickets
  • Each project can have completely customisable categories for its tickets
  • Each project can have multiple status workflows defined, using custom stati and status transitions, and apply them per category
  • When creating a ticket, you can define which fields appear on a per-project per-category basis
  • When changing status, you can configure which fields appear on a per-project per-category basis
  • Attach files to tickets
  • Receive email updates
  • Download data as CSV
  • Save searches
  • Customisable dashboard
  • Has a module interface to make it easy to extend