Helpdeskrating is a Plugin for GLPI http://www.glpi-project.org extending the helpdesk tickets with a new tab. Here the work of the technician can be rated in 4 different
categories (overall, sollution, technician, time) with points from 1 to 6, where 1 is best and 6 is worst.
In turn the technician can also rate the requester’s communication, input and collaboration, also with points from 1 to 6.
Additional to that the requester and the technician have the possibillity to add a comment to their rating, to explain the given points, if needed.
The rating is possible as soon as the ticket is solved.
GLPI-Logo by the GLPI-Project
Thumbs in Logo by http://commons.wikimedia.org/wiki/User:Bersam
The SourceForge Speed Test measures Latency/Ping, Jitter, Download Speed, Upload Speed, Buffer Bloat, and Packet Loss. Upon completion, you can view detailed reports about your connection. This HTML5 speed test does not require Flash or Java, and works on all devices including tablets and smartphones. Host on your own infrastructure or use ours. For licensing, inquire today.
| Website | https://helpdeskrating.sourceforge.io/ |
| Tags | Office/Business |
| License | GNU Library or Lesser General Public License version 3.0 (LGPLv3) |
| Features |
|