Sheridan Support Suite

Sheridan Support Suite is a bespoke open source IT Service Management Solution featuring client manament, ticket system, client/user management and asset management.

Sheridan Computers are an IT Support company, after trying numerous both open source and commercial applications which didn’t really offer what we wanted, we decided to develop our own system in-house.

Requirements where:
– Add individual clients
– Assign sites to clients
– Assign users to clients
– Assign assets to clients
– Create service tickets with email updates
– Manage billing (email notification of billable jobs.

Requirements:-
– Apache (with mod_rewrite)
– MySQL v5+
– PHP 5.3

If you are like the rest of our user community, your IT team is busy. With pressure to deliver on-time projects, you don’t have a lot of time to spend making your management tools work. You need network monitoring tools that work for you. You want tools that makes it easy to find performance issues before your users do and resolve them before they impact the business. That’s why tens of thousands of customers around the world love WhatsUp Gold.