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Support Incident Tracker

Posted on by Robin Ding Leave a comment CRM, Project Management, Ticketing Systems
5.0

Support Incident Tracker (or SiT!) is a web based application for tracking technical support calls/emails. Engineers work to Service Level Agreements and incidents are flagged if they stray outside of them.

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Website http://sitracker.org/
Tags
License GNU General Public License version 2.0 (GPLv2)
Platform Linux Mac Windows
Features
  • Web based: easy to install and use
  • Configurable service levels (SLA's)
  • Tracks all inbound and outbound emails
  • LDAP Integration (Support for Active Directory, eDirectory, openLDAP)
  • Support for over 19 languages (and counting) + much more...